When you’re working on your side hustle, it’s important to remember that customer service is key.
If you provide stellar customer service, you’ll not only keep your customers happy, but you’ll also create repeat customers and word-of-mouth referrals. In this blog post, we will discuss seven ways to provide excellent customer service for your side hustle.
Respond to Customer Inquiries Promptly
When a customer reaches out to you, whether it’s through email, social media, or your website’s contact form, be sure to respond as quickly as possible. If you can’t answer their question right away, let them know that you’ll get back to them shortly.
This way, they won’t feel ignored or unimportant. If you have a support team or virtual assistant, be sure to cc them on any customer service inquiries so that they can help out as well. The more hands-on deck, the better!
Prompt responses are critical because customers appreciate feeling like they matter and are being heard. No one likes feeling ignored, especially when they’re trying to give you their business.
Offer a Personalised Experience
In today’s world, customers appreciate companies that offer a personalised experience. This could mean anything from addressing them by name when they contact you to sending them a handwritten thank-you note after they make a purchase.
You can also personalise the experience by tailoring your products or services to meet the specific needs of your target market. For example, if you sell handmade jewellery, you could create custom pieces for customers based on their birthstone or favourite type of metal.
Get creative and think outside the box to develop ways to personalise the customer experience. Your goal is to make your side hustle stand out from the rest. By offering a personalised experience, you’ll show your customers that you care about them and are willing to go the extra mile to meet their needs. This will keep them coming back for more.
To provide stellar customer service, you need to be available when your customers need you. This means having someone available to answer phone calls or respond to emails during business hours. If you’re selling products or services online, make sure your website is up and running 24/7.
You should also have a plan in place for after-hours support in case of emergencies. For example, if you sell software that helps businesses manage their inventory, you should have someone available to help customers troubleshoot any issues they may experience outside of regular business hours.
By being readily available, you can show your customers that you’re there for them and that their needs are a top priority. This will build trust and loyalty, which are essential for any business. You can also add live chat services to your website so that customers can get help in real-time. Do a little research if you’re not sure how to add live chat to WordPress site.
After a customer makes a purchase or contacts you for support, be sure to follow up afterwards to thank them and see how they’re doing. This is an excellent opportunity to check in and see if they’re happy with your products or services. If they’re not, you can offer to help make things right.
You can also use this time to cross-sell or upsell other products or services that may interest the customer. For example, if someone buys a new computer from you, you could offer them discounts on software or accessories that would go well with it.
You can build stronger relationships with your customers and turn one-time buyers into lifelong fans by following up.
If a customer is unhappy with their purchase or experiences an issue with your product or service, take responsibility and do whatever you can to make things right. This could mean offering a refund, exchanging the item, or providing additional support.
It’s also important to apologise for any inconvenience the customer may have experienced. Even if it wasn’t your fault, taking responsibility shows that you’re willing to go above and beyond to make things right. This will build trust and loyalty among your customer base.
Customers appreciate companies that own up to their mistakes and are willing to go the extra mile. This shows that you’re committed to providing a positive experience for everyone who does business with you.
In today’s fast-paced world, customers expect companies to be responsive to their needs. This means you need to respond to phone calls, emails, and social media messages in a timely manner. The sooner you can get back to a customer, the better.
You should also have a plan to respond to negative reviews or feedback. This is an opportunity to turn an unhappy customer into a lifelong fan by showing them that you’re willing to listen and make changes based on their suggestions.
By being responsive, you can show your customers that you care about their experience and that their feedback is essential to you. This builds trust and loyalty, which are critical for any business.
Offer Discounts and Coupons
Everyone loves a good deal, so be sure to offer discounts and coupons to your customers from time to time. This is a great way to show your appreciation for their business and encourage repeat business.
You can offer discounts on your products or services or give away freebies with purchase. You can also run promotions or contests where customers can win prizes. Just be sure to set some guidelines so that everyone has a fair chance of winning.
By offering discounts and coupons, customers will see that you value their business and that you’re always looking for ways to save them money.
Using these simple tips, you can provide stellar customer service for your side hustle. Great customer service plus a great product or service, means happy customers and a constant cash flow for your business.
By being responsive, taking responsibility, and offering discounts and coupons, you can show your customers that you care about their experience and are always looking for ways to save them money.
*Disclosure: I only recommend products I would use myself and all opinions expressed here are our own. This post may contain affiliate links that at no additional cost to you, I may earn a small commission.